Question 1

How does Droply work?

Accepted Answer

Droply adds a Track with Droply button on Costco product pages. Once clicked, Droply monitors the item's price and alerts you when it drops or may qualify for Costco's 30-day price adjustment policy. Free users receive browser alerts. Pro users also receive instant email alerts.

Question 2

Is Droply free to use?

Accepted Answer

Yes. The Free plan includes tracking for up to 3 items and browser-only alerts. Droply Pro adds unlimited tracking, instant email alerts, and priority price checks.

Question 3

What is Costco's price adjustment policy?

Accepted Answer

Costco offers price adjustments within 30 days of purchase for items bought online or in-store. Some exclusions apply such as items with fixed promotional windows, resale purchases, and gold bullion. Costco does not match warehouse prices to Costco.com or prices from other retailers.

Question 4

How do I claim a Costco price adjustment?

Accepted Answer

For Costco.com purchases, submit the online Price Adjustment form. For warehouse purchases, bring your receipt to the membership desk. Droply alerts you when an item may qualify.

Question 5

Is my data safe with Droply?

Accepted Answer

Yes. Droply only stores product information needed to track items. Droply does not access your Costco account, receipts, payment information, or personal shopping data. All information is encrypted and secure.

Question 6

Can I track items purchased in-store?

Accepted Answer

Yes. You can track any in-store item by finding its product page on Costco.com and clicking Track with Droply. Droply will notify you if the online price drops, allowing you to request an in-store price adjustment.

Question 7

How often does Droply check prices?

Accepted Answer

Droply checks product prices multiple times per day. Pro members get priority checks, meaning email alerts reach them faster.

Question 8

How do alerts work?

Accepted Answer

Free plan: Browser alerts only (inside the Droply extension). Pro: Browser alerts + instant email alerts.

Question 9

Why do I need Droply Pro for email alerts?

Accepted Answer

Email alerts require faster price checks and server-side processing. Pro ensures emails are delivered instantly whenever Costco updates a price.

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